1. What is your role at AudienceView?
My title is Director of Enterprise Account Management. Our role in customer success is to shepherd the organizations we’ve partnered with through the customer journey, ensuring success at every stage along the way. After all, our customers’ success is our success.
2. How do you define #CustomerSuccess?
Our goal is to help our customers gain a competitive advantage through our software, media websites and partnerships while providing solutions to assist in delivering predictable outcomes and incredible experiences to their patrons and donors.
3. What is the best live event you’ve ever attended and why?
Disney’s Beauty and the Beast – before it played on Broadway. I was working at the theater that Michael Eisner selected to lead Disney through the process of producing and mounting their first live musical. It was an amazing experience that helped shape my career direction.
4. What is your most treasured material possession and why?
My wedding ring. I was with my partner for 14 years before we were legally allowed to marry. It was truly the best day of my life.
5. Work-life balance is important. What do you do for fun when you’re not working?
We live on Lake Conroe, just north of Houston, Texas, so we spend lots of time on the water and hiking. Spending time with our dogs, dear friends and family is also extremely important to us. Of course, theatre will always be part of lives too.