1. Tell us about your role at AudienceView.
My job is to help our customers get the most out of their partnership with AudienceView so they can achieve their own goals. That means making sure they are skilled users of our software, which is very important to their success. I also ensure that they get the benefit of our entire company’s collective brain power and experiences so they can learn from the successes of others.
2. You’re a ticket industry veteran. How does your past work history help in your current role?
Well, “veteran” makes it sound a little like I'm a survivor! I've worked in the arts, theatre, concert halls, arenas and a ticket agency, in both permanent structures and greenfield sites. So, I've certainly got a lot of experience to draw on when it comes to understanding what customers are looking to achieve. I’m also I'm a 10-year AudienceView user. So, with all of that, I hope I can put myself in their shoes and share what I've learned.
3. If your clients were looking to attend a professional development conference, which one would you recommend and why?
In the UK, I'd recommend Ticketing Professionals Conference. It usually sells out and is where anyone who's in ticketing or supplying the industry meets. There's always a lot of lively debate on the future of the industry, tips to get things done and it's a great place to pick the brains of those who've already done the hard miles on projects that you are just starting.
4. What is your favorite thing to do in your spare time?
Both my wife and I have very large families and we like to spend time with them as much as we can. We have also both spent our entire career in the industry, so arts, culture and live entertainment are very high on the list too.
5. What actor would play you in a movie about your life and why?
Ha, this is a hard one! I think my wife would say David Morrissey purely on appearance, but I'd say Andrew Lincoln, oddly also in Walking Dead. Going back to my second answer, if I can survive this long in ticketing, I reckon I could manage a zombie apocalypse.