5 Questions with Jo-Ann Chiam

1. What is your role at AudienceView?
I am the Senior Director of Customer Engagement. In my role, I lead a team that engages directly with our AudienceView and OvationTix clients as they use these platforms to achieve their business goals. We are there, as they make the decision to become a customer, as they start using the system and then as they grow over time. It's a truly satisfying role to be in, as we get the opportunity to work with our customers to achieve their desired results.

2. What fuels your passion for the business of live entertainment?
I love the power that live entertainment has on our lives. It brings communities together, whether through sports, through a good story or through music. Being at AudienceView, it's gratifying to be part of a team that helps make this happen.

3. You describe yourself as a budding entomophagist. Please tell us more!
I don't promote this about myself very much usually, but since you asked!

Entomophagy is the practice of eating insects as food. I started getting into this a few years ago primarily for sustainability reasons. Currently, livestock is one of the biggest contributors to land degradation, air and water pollution and water shortages. Insects are an alternative source of food that does not have significant environmental consequences. Hence – entomophagy!

For those in the Toronto area or if you are visiting Toronto, let me know in advance and I will roast you some of my home-raised mealworms. Really.

4. If you could pick up a new skill in an instant what would it be and why?
I would love to be able to play musical instruments really well without having to practice. I'm learning to play the guitar at the moment. It's been almost two years and you know how you always hear of people that are naturally musically gifted? Well, that's not me. I'm still working on my C to G chord transitions. So, I would love to have someone wave a magic wand and make me a great guitar player.

5. You love to smile. What has made you beam from ear to ear recently?
I underwent double jaw surgery last summer after a couple of years with braces. For those that know about this surgery, you'll know that it means that your jaw is wired shut for a couple of months after the surgery and that you live on a liquid diet during that time. And yes, I smile a lot. Look, my jaw is not wired shut anymore. I can eat regular food again. These are reasons to smile!

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